Director, Tech Solutions and Enablement

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Director, Tech Solutions and Enablement owns the Tech Solutions and Enablement portfolio, heavily focused on driving experimentation and innovation in Member Technology. Through a mix of hands-on technical leadership and cross-functional collaboration and coordination, the Director drives exploration and evaluation of new solutions across multiple initiatives using innovative technologies, including AI and automation. The Director partners closely with Customer Experience, Data, Security, Club Technology, and Tech Operations leaders to identify and prioritize opportunities and rapidly develops initial solutions to address longstanding challenges. They also successfully transition their work to Product Engineering leaders, who further develop and scale proven solutions.

As a senior member of a growing team, the Director plays a crucial role in shaping and defining the team's culture through indirect technology leadership and direct people management. They thrive in a fast-paced environment where teamwork, technical excellence, business understanding, and cross-functional collaboration are paramount.

This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of our office. Fully remote work is not available for this role.

The Director is the Technical Leader for multiple innovation initiatives in the Member Technology space, establishing a “flywheel” for innovation that feeds Product Engineering teams. They actively participate in the AI Enablement Office (AIEO) and align their work with priorities of the AIEO and the broader Member Technology ecosystem. They also actively develop and coach their team members, sharing deep technology expertise and pragmatic solutioning approaches.

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.