Director Title and Escrow - US Based Remote

The Director of Escrow Support leads the national strategy, performance, and continuous improvement of multiple operational functions within the National Operations Center, including Escrow Support, Post‑Closing, Vendor Management, the Operations Service Desk, and a Learning & Development team dedicated to operational excellence. This role oversees leaders who manage these functions and is accountable for delivering a consistent, high‑quality operational experience across all brands and markets.

The Director ensures that teams execute with accuracy, speed, and compliance while driving scalable processes, technology adoption, and a culture of service. This position serves as a key partner to senior operational and regional leadership, influencing enterprise decisions and ensuring alignment across the full real estate transaction lifecycle.

Responsibilities

Enterprise leadership and organizational development

• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution.

• Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline.

• Shape organizational culture focused on service, accountability, collaboration, and continuous improvement.

• Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes.

• Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership.

Cross-functional collaboration and executive level service

• Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership.

• Oversee critical escalations, cross‑functional issues, and complex transaction challenges.

• Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives.

• Ensure performance against KPIs, SLAs, and quality standards across all supported functions.

• Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives.
  

Process optimization and strategic innovation

• Play a key leadership role in the systems conversion effort to replace CORE

• Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency.

• Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput.

• Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs.

• Use data and feedback loops to continuously improve service delivery and operational performance.

• Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.
  

Qualifications

• 10+ years of experience in escrow operations, title operations, or related real estate transaction functions.
• 5+ years of leadership experience managing managers or multi‑team operations.
• Multi‑state operational experience with deep understanding of real estate transaction requirements.
• Proven success leading large, diverse teams in a high‑volume, deadline‑driven environment.
• Strong executive communication skills , with the ability to influence and collaborate across all levels.
• Expertise in operational process design , workflow management, and performance optimization.
• High attention to detail , with strong analytical and problem‑solving skills.
• Ability to lead through change , manage competing priorities, and drive enterprise‑level initiatives.
• Proficiency with escrow, title, and workflow management systems , with a strong orientation toward technology‑enabled operations.