Director - Villa Services

About The Position

Wynn Al Marjan Island is currently seeking a Director – Villa Services to join the resort’s Villa Services team.

The Primary Duties And Responsibilities Of This Role Are

• Ensure seamless, high-touch service for villa guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily villa operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable villa presentation and functionality.
• Collaborate with other departments (e.g., VIP Services, Housekeeping, Engineering) to ensure cohesive service delivery.
• Lead and mentor the Villa Services team, fostering a culture of excellence and accountability.
• Conduct regular team meetings and one-on-ones to address concerns and communicate updates
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Exceptional leadership and interpersonal skills.
• Strong operational and organizational capabilities.
• Proficiency in PMS, CRM, and Microsoft Office Suite.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.
• High level of discretion, tact, and diplomacy.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.