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Disability Bridge Claims Specialist
Description and Requirements
The Opportunity
The Bridge Claims Specialist is responsible for supporting a seamless transition for claimants whose disability may progress from Short Term Disability (STD) to Long Term Disability (LTD). Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to partner closely with claimants and internal/external resources to assess ongoing disability, document the file appropriately, set expectations, and ensure bridging actions are completed timely and accurately. In this role, the Bridge Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.
Key Responsibilities
- Lead end‑to‑end disability claim evaluations by applying contractual provisions accurately, encouraging return to work where appropriate, and driving timely, well‑reasoned claim decisions in a fast‑paced environment with minimal oversight.
- Create comprehensive action plans and clear written communications that document claim status, evaluations, and determinations, ensuring accuracy, regulatory compliance, and transparency throughout the life of each claim.
- Oversee thorough and balanced claims reviews, including pending, active, and bridge‑related claims, ensuring documentation, analysis, and decisions align with plan provisions and applicable regulations.
- Manage an assigned caseload independently while delivering a high level of service through proactive claimant communication, follow‑through on commitments, timely responses, and clear explanations of benefits and processes.
- Develop return‑to‑work potential by assessing medical and non‑medical barriers, functional capacity, and prognosis, leveraging claimant interviews and medical evidence to support appropriate recovery and transition strategies.
- Coordinate with internal and external stakeholders—including physicians, attorneys, vocational and clinical consultants, and business partners—to gather, clarify, and reconcile information, proactively update key partners, and ensure well‑supported claim outcomes.
Required Qualifications
- High school diploma (or GED equivalent).
- 1–2 years of customer service experience.
- Prior experience with independent judgement and decision making while relying on the available facts.
- Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.
- Basic knowledge of medical conditions, treatments, prognosis.
- Critical-thinking skills.
- Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy.
- Organizational and time management skills; ability to balance quantity and quality.
Preferred Qualifications
- Call center experience in an insurance setting.
- Prior experience with STD and LTD.
- Ability to give and receive feedback to/from partners.
- College or University degree.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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