Dispatch and Operations Coordinator (Healthcare)

Key Responsibilities

• Manage dispatch and tracking operations for ambulances, ensuring timely coordination and response.
• Respond promptly to emails, chats, and calls, maintaining professional and courteous communication.
• Update and maintain the following operational reports and trackers on a daily basis:
• Patient Tracker – record and monitor hospital patient movements and related activities.
• Daily Call Activities Tracker – log all incoming and outgoing calls, ensuring accurate data entry.
• Daily Operations Plan – prepare and update the daily operational plan, aligning tasks and ambulance schedules.
• Ambulance Transfer Tracker – monitor and update all ambulance transfer details and timings.
• On-Call Doctor Department Tracker – maintain schedules and activity logs for on-call doctors.
• Daily Call Activities Tracker (Secondary) – ensure backup logging of all call operations where required.
• Pending Agreement Tracker – track agreement statuses and pending documentation for client services.
• Prepare and submit the daily shift report, summarizing operational highlights and challenges.
• Draft and process agreements and invoices, ensuring accuracy and proper record-keeping.
• Regularly update the operations tracker to reflect current activities, assignments, and ambulance status.
• Update and maintain the company calendar when required, including meetings, shifts, and other scheduled events.

Requirements

• Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.
• Strong communication skills in English and Arabic (additional languages are an advantage).
• Ability to remain calm, professional, and decisive under pressure.
• Familiarity with emergency response procedures, healthcare operations, and dispatch systems.
• Proficiency in computer systems, MS Office, and call-handling software.
• Strong organizational and multitasking abilities.
• Willingness to work in shifts, including nights, weekends, and holidays.

Job Type: Full-time