Dispatch Coordinator

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Operations Team as a Dispatch Coordinator. As a Dispatch Coordinator you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients and peers amongst several departments. A background in medical equipment preferred but we will train the right candidate. This position offers a hybrid work schedule, combining both on-site and remote work to provide flexibility while supporting operational needs.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Routing of daily deliveries to Delivery Technicians and re-deploys drivers throughout the day to effectively manage all same day and emergent orders received.
• Coordinates deliveries, services and shipments with Customer Service Representatives as needed to schedule, provide delivery expectations and assure effective communication of any delays, issues or required assistance needed to provide timely delivery per policy.
• Responsible to assist in equipment cleaning and processing of dirty equipment including proper labeling and storage in the warehouse. Documents per policy.
• Makes minor repairs to equipment as needed to assure safe operation of equipment and documents repairs per policy. Attends manufacturer training on any new product that is to be repaired on site.
• Routes the service Delivery Technicians in performing the in-home preventative maintenance program for PHM owned equipment that requires regularly scheduled Maintenance.
• Maintain and organize accurate vehicle files and related documentation.
• Oversee and update concentrator check logs to ensure compliance and proper tracking.
• Reconcile all outstanding stops, ensuring timely follow-up and resolution.
• Troubleshoot product-related issues and provide timely support to ensure smooth operations.

• Great communication skills, both verbal and written
• Detail orientated & the ability to work in a fast paced environment
• Knowledge of medical equipment a plus
• Knowledge of geographic area a plus
• Good customer service skills