Dispatch Desk Co oordinator - MTO

HRCONSOL - Redefining HR Solutions is Hiring Dispatch Desk Coordinator / MTO for its Client

Responsibilities:

-Ticket Intake & Validation

• Receive tickets via system, email, or hotline
• Validate site details, SOW, skills, hardware, SLA, and access
• Request missing information within SLA
• Prepare tickets for dispatch

-Engineer Sourcing & Assignment

• Identify engineers from internal teams or approved vendors
• Check skill match, availability, travel time, and SLA impact
• Assign work orders
• Ensure timely engineer acknowledgment

-Confirmation & Communication

• Send dispatch confirmation to clients
• Share engineer details and ETA
• Provide updates for ongoing or multi-day jobs

-Live Tracking & Support While Engineer Is Onsite

• Monitor check-in and check-out
• Support engineers with escalations and approvals
• Track progress and manage delays

-Work Completion & Ticket Closure

• Review work documentation
• Verify time, materials, and client sign-off
• Share completion summary
• Close or move ticket for client approval

-Reporting & Continuous Improvement

• Track dispatch volume and SLA performance
• Monitor repeat visits and escalations
• Support operational reporting and improvements

Qualifications & Skills:

• Good computer proficiency, including Excel and other office tools
• Tech-savvy with the ability to quickly learn new systems and processes
• Bachelor’s degree is a plus
• Very strong English communication skills (verbal and written)
• Ability to coordinate effectively with technical teams
• Strong time-management, follow-up, and organizational skills
• Problem-solving mindset with attention to detail
• Willingness to learn and adapt in a fast-paced technical environment

Job Type: Full-time

Pay: Rs70,000.00 - Rs85,000.00 per month

Application Question(s):

• Its a Full Time Onsite Night Shift Role Timings 5:45pm till 2:15am Are you Comfortable with this scenerio?
• Office is Located at I.I Chundrigar road , can you Commute Daily easily?

Education:

• Bachelor's (Preferred)

Work Location: In person