Dispatch Executive

We are seeking a Dispatch Executive who will play a critical role in managing the efficient deployment of resources, optimizing delivery schedules, and ensuring timely service to our customers. This position requires strong leadership skills, a keen attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Order Processing and Dispatch: Receive and process customer orders accurately. Coordinate with warehouse staff to ensure timely picking, packing, and dispatch of tea products.

Logistics Coordination: Arrange transportation and delivery schedules. Track shipments and ensure timely delivery to customers. Resolve any issues related to transportation or delivery delays.

Documentation and Records: Maintain accurate records of dispatch activities, including dispatch notes, invoices, and delivery receipts. Prepare necessary documentation for shipments.

Inventory Management: Assist in maintaining proper inventory levels at the dispatch area. Coordinate with the inventory team to reconcile stock counts and resolve discrepancies.

Customer Interaction: Communicate with customers regarding order status, delivery schedules, and any other inquiries. Ensure excellent customer service and address customer concerns promptly.

Reporting: Prepare daily dispatch reports, including dispatch volumes, turnaround times, and any operational issues. Provide regular updates to management on dispatch performance.

Skills:

Experience: Previous experience as a Dispatch Executive or similar role preferred, with a minimum of 2-5 years of total work experience.

Computer Skills: Proficiency in Microsoft Excel for maintaining records and generating reports.

Industry Knowledge: Knowledge of tea varieties and the tea industry is useful.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Ability to commute/relocate: Matigara, Dist- Darjeeling - 734010: Reliably commute or planning to relocate before starting work (Required)

Work Experience: 2 – 5 years preferred

Work Location: In person

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Work Location: In person