Dispatch Executive (LTL)

Key Responsibilities:

• Communication: Maintain exceptional communication with team members, customers, and carriers at all organizational levels (both verbal and written).
• Teamwork & Individual Work: Collaborate efficiently within a team, as well as manage tasks individually under high-pressure conditions.
• Critical Thinking: Apply logical thinking and analysis to identify solutions and understand underlying issues.
• Dispatch Coordination: Plan and coordinate dispatching of resources efficiently by working closely with department peers.
• Order Management: Enter and manage orders through dispatch software and track shipments from pickup to delivery, ensuring up-to-date information is readily available.
• Schedule Coordination: Coordinate delivery schedules with customers, arrange appointments, and manage shipment timings.
• Load Planning: Effectively plan and prioritize loads to ensure timely and efficient delivery.
• Rate Negotiation: Negotiate rates directly with customers and vendors to optimize costs.
• Documentation: Prepare and manage dispatch-related paperwork, including customs documents and records.
• Freight Communication: Communicate specific freight requirements and procedures to carriers.
• Customer Service: Handle customer inquiries professionally and promptly, updating customer web portals with real-time load information.
• Resource Utilization Analysis: Analyze resource usage and generate reports to optimize efficiency.
• Additional Duties: Perform other tasks as assigned by the reporting manager.

Qualifications:

• Education: Bachelor’s degree in Supply Chain or relevant field is preferred.
• Experience: Previous experience in logistics, dispatch, or transportation, especially in LTL shipping, is a plus.
• Skills:
• Strong written and verbal English communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency with dispatch software and systems.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word).

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person