Dispatch Manager

• Maintain high knowledge and understanding of the Dispatch Six-Step process
• Coach and train staff to accurately select jobs for our technicians based on their abilities, strengths, current location, and metrics
• Ensure proper daily communication is being executed with our customers and technicians
• Send a daily morning report summarizing open calls, tech capacity, and key field metrics
• Run a daily dispatch huddle to align the team on goals, challenges, and technician readiness
• Strategize and prioritize with all adjacent departments to ensure efficient and thoughtful service is provided.
• Create plans of action, execute processes, and communicate minute by minute.
• Maximize revenue by ensuring the best technicians are selected for jobs.
• Communicate with customer service, logistics, and service managers to execute the goals.
• Produce results that hit sales, revenue, and sold hour goals
• Provide excellent customer service to our clients and exceptional support to our field staff
• Organize and forecast jobs to be able to plan for optimal outcomes
• Update and refine department SOPs and processes to maintain high efficiency and satisfaction
• Support Eco University’s technicians' development post Success Day
• Maintain a job auditing process to remedy all jobs with errors with the Dispatch Lead
• Attends Columbus L10 meetings to progress company operations and improve scorecard issues
• Report recurring technician errors or potential roadblocks to the appropriate manager for resolution and follow-up
• Escalate capacity issues, scheduling gaps, or job conflicts to management with proposed solutions

REQUIRED SKILLS AND ABILITIES

• A strong ability to prioritize
• Adaptability, equanimity (pressure performer), and critical thinking skills
• Extreme attention to detail and accuracy
• Passion for growing and developing people
• Enjoys a busy environment
• Excellent communication skills
• Highly organized