Dispatch Manager

Description:

TR Miller is a fast-growing, award-winning home services company committed to excellence and investing in our people. We are seeking an experienced and energetic Dispatch Manager to lead our dispatch operations and drive technician efficiency, scheduling optimization, and exceptional customer service.

This role oversees the daily performance of the dispatch team and collaborates closely with Service Managers, technicians, and Call Center leadership to ensure operational excellence and customer satisfaction.

Job Responsibilities

Lead daily dispatch operations to ensure efficient scheduling across HVAC, Plumbing, and Electrical service lines
Monitor technician routes, job progress, and availability to maximize productivity and prioritize emergency calls
Assign jobs accurately based on technician skill level while balancing workload distribution
Identify scheduling gaps and implement process improvements to increase efficiency and performance
Collaborate with the General Manager, Frontline Managers, and Call Center department to align scheduling with business goals
Coach, mentor, and develop dispatch team members to maintain a high-performance, customer-focused culture
Generate and analyze performance reports to support data-driven decision-making

Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.

Pay and Benefits

Pay: $63,000 – $75,000/annually based on experience including bonus potential
Schedule: Monday – Friday 7:00am – 4:00pm (Occasional Saturday coverage during peak season)
Weekly Paychecks
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Pet Insurance
Met Law
Employee Wellness
Tuition Reimbursement
Up to Two weeks of Paid Time Off yearly
401(k) plan with a 4% company match
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.

About us

TR Miller Heating, Cooling, and Plumbing has been serving Plainfield and the surrounding area since 2008. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating &?Cooling by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position.
Proudly recognized on the Inc. 5000 list for the 6th year in a row – TR Miller continues to grow as one of North America’s fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence.
Recognized as Chicago Tribune’s Top Workplace of 2025
Requirements:

2+ years leadership experience in a Call Center, Dispatch or Customer Service environments
Excellent communication and time management abilities
Proficient with dispatching and CRM software systems (ServiceTitan preferred)
Ability to thrive in a fast-paced, customer-driven environment
Must be able to remain in a stationary position (seated) for prolonged periods (up to 8 hours/day)
Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date.

TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.