Dispatch manager Ecommerce

Job Title: Manager - Dispatch & Last-Mile Logistics (E-commerce)

Department: Operations / Supply Chain Location: [City, State] Reports To: Head of Operations / Supply Chain Director

About [Company Name]

[Insert a brief, two-sentence description of your company and its core business/mission.]

Role Summary

The Manager of Dispatch is responsible for overseeing all daily dispatch and logistics operations, ensuring the timely, accurate, and cost-effective last-mile delivery of e-commerce orders to customers. This role requires strong leadership, excellent organizational skills, and a commitment to process optimization and safety in a high-volume, direct-to-consumer (DTC) fulfillment environment.

Key Responsibilities

1. Dispatch & Fleet Management:

• Lead Daily Operations: Supervise the entire dispatch team, ensuring all routes are planned efficiently and high-volume, small-package shipments are prepared for on-time departure.
• Routing and Scheduling: Develop, implement, and monitor optimized routing strategies to minimize fuel consumption, transit time, and labor costs, with a focus on dense urban delivery areas.
• Resource Allocation: Manage the allocation of company fleet vehicles, third-party logistics (3PL) providers, and drivers to meet daily demand spikes and operational needs.
• Documentation: Ensure all dispatch documentation, including manifests, Bills of Lading (BOLs), and compliance paperwork, is accurate and completed correctly.

2. Performance & Process Optimization:

• KPI Tracking: Monitor and report on key performance indicators (KPIs) such as On-Time Delivery (OTD), First-Attempt Delivery Rate, route cost per mile, dispatch accuracy, and fleet utilization.
• Problem Resolution: Act as the primary point of escalation for all dispatch and delivery issues, including delays, vehicle breakdowns, and route conflicts, implementing quick and effective solutions.
• Technology Utilization: Maximize the efficiency of dispatch software (TMS, GPS tracking, WMS integration) and recommend process improvements to enhance visibility and integrate with e-commerce fulfillment platforms.

3. Safety, Compliance, and Quality Control:

• Regulatory Compliance: Ensure all dispatch and fleet operations strictly comply with local, state, and federal transportation regulations and safety standards.
• Quality Assurance: Oversee the final quality check of outgoing shipments to confirm correct packaging, labeling, and quantity before loading.
• Reverse Logistics: Manage the process for handling customer returns (reverse logistics), ensuring efficient scheduling and processing of returned goods from the last mile.
• Team Safety: Promote a culture of safety within the dispatch team, ensuring proper training on handling, loading procedures, and safe driving practices.

4. Team Leadership and Development:

• Hire, train, mentor, and evaluate the performance of dispatchers and other logistics staff.
• Conduct regular team meetings to communicate objectives, analyze performance, and gather operational feedback.

Required Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of [2]+ years of progressive experience in dispatch, transportation management, or logistics, with a strong preference for experience in E-commerce, Retail, or 3PL Last-Mile operations.
• Proven experience leading and managing a team.
• Expert-level knowledge of Transportation Management Systems (TMS) and route optimization software.
• Strong understanding of industry regulations (e.g., DOT, HOS).

Preferred Skills

• Experience with Warehouse Management Systems (WMS) and E-commerce Fulfillment Platforms integration.
• Excellent negotiation skills for working with third-party carriers.
• Strong analytical skills with the ability to interpret data and drive process change.

Job Types: Full-time, Permanent

Pay: ₹31,247.80 - ₹35,100.22 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person