Dispatch Operations Agent

Have you ever used the self-checkout in a Wal-Mart, Target or Home Depot? Played the slots at Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

WHAT YOU’LL BE DOING

In Centralized Dispatch, you will provide support by delivering world class service to our external customers. A Dispatch Operations Agent will have a direct impact on our Cummins Allison Service organization and will be responsible for:

• Routing service dispatch calls accordingly for National and Regional accounts.
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Ability to understand the service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians throughout the field.
• Learn and guide basic trouble shooting to various customers for some “simple fixes” for their equipment.

WHO WE’RE LOOKING FOR

You will bring to this role excellent customer service with demonstrated success in a high-volume call center. You must have a proven track record of the ability to multi-task and work independently. This position is REMOTE but must be in the EST. The hours for this position is Monday thru Friday from7:00 AM to 4:00 PM CST. Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.

Qualifications and Requirements

• High School diploma

• 2-5 years of related customer service experience

• Substantial experience in providing over-the-phone support

• Strong computer skills and proficient Outlook

Personal Attributes

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to their needs
• Flexible: You are comfortable wearing many hats and able to shift priorities as needed
• Organized: You are detail-oriented and able to prioritize your work accordingly
• Team Player: You are personable, approachable, and able to work easily with others at all levels
• Strong written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate”

• 
  Flexible work environments

• Compensation: $40,000-$46,000

• Defined career growth plans with opportunities to go outside of your “comfort zone”

• Generous paid time off, including sick and holiday

• Medical, dental, & vision insurance

• 401K with Company contribution

• Flexible spending accounts

• Life insurance and disability benefits

• Discounts for childcare

• Tuition assistance

• Community involvement and volunteering events

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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