Dispatch & Scheduling Coordinator (Security Services)

Job Summary
We are seeking a proactive and detail-oriented Dispatch & Scheduling Coordinator to join our Security Services team. In this vital role, you will coordinate the scheduling and dispatching of security personnel, ensuring seamless communication between field staff, clients, and management. Your expertise in transportation management systems, data entry, and communication will drive operational efficiency and uphold the highest standards of security service delivery. This position offers an exciting opportunity to contribute to a dynamic team committed to safety, reliability, and exceptional client satisfaction.

Responsibilities

• Manage daily dispatch operations by scheduling security personnel across multiple sites using transportation management systems and GPS tools.
• Coordinate with field staff to ensure timely deployment and respond promptly to scheduling changes or emergencies.
• Utilize GIS (Geographic Information Systems) and other mapping tools to optimize routes and improve response times.
• Maintain accurate data entry within systems such as Oracle Transportation Management, SyteLine, and AS400 for tracking personnel, incidents, and service requests.
• Communicate effectively with clients, vendors, and team members via multi-line phone systems, ensuring clear phone etiquette and professional interactions.
• Monitor freight movements, shipping & receiving schedules, and fleet management activities to support logistics operations.
• Analyze operational data to identify trends or issues that could impact service quality or efficiency; prepare reports as needed.

Requirements

• Proven experience with transportation management systems (TMS), GPS technology, GIS applications, and logistics software such as Oracle Transportation Management or SyteLine.
• Strong analysis skills with the ability to interpret data related to dispatching, freight, supply chain, and transportation planning.
• Excellent communication skills coupled with professional phone etiquette for coordinating with internal teams and external partners.
• Proficiency in data entry using multi-line phone systems, AS400, and other enterprise resource planning (ERP) platforms.
• Ability to multitask efficiently in a fast-paced environment while maintaining accuracy in scheduling and dispatching activities.
• Knowledge of shipping & receiving procedures, fleet management practices, and 3PL (third-party logistics) operations is preferred.
• Strong typing skills along with familiarity with transportation planning tools such as GPS tracking systems are highly desirable. Join us in delivering exceptional security services by ensuring smooth coordination of personnel deployment! Your expertise will help maintain safety standards while supporting operational excellence across our diverse client locations. We value energetic professionals who thrive on organization, communication, and problem-solving—ready to make a difference every day!

Pay: $25.01 - $30.12 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: Remote