Dispatch - Service Coordinator *NOT REMOTE*_May '26

Service Coordinator - Join a Fast-Paced, Growing Industry Leader

Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to apply for the Service Coordinator role at our steadily expanding nationwide glass and door service company. You’ll be a crucial member of a collaborative team, working with both our in-house staff and our extensive network of partners to help commercial clients with their routine and emergency service needs.

About Us: With over 13 years in business and a team of over a dozen, we serve some of the largest commercial restaurants, retail shops, gas/convenience stores, and more. We pride ourselves on our exceptional service and building strong relationships with customers and vendor partners. As we continue to grow, so do the opportunities for you to advance your career.

Position Overview: As a Service Coordinator, you’ll manage and dispatch work orders, follow up on job progress, and provide vital communication between customers and our network of service professionals. This role involves handling inbound and outbound calls, managing email correspondence, and collaborating with teammates both in-person and via Teams. You’ll need to prioritize tasks efficiently and maintain a calm, professional demeanor even in high-pressure situations.

Key Responsibilities:

• Review, dispatch, and follow up on work orders through completion
• Communicate with customers and partners via phone and email in a professional, thorough manner
• Collaborate with co-workers both in-person and through Teams
• Manage multiple tasks and adjust priorities quickly based on the urgency of the situation
• Participate in an on-call rotation after training, handling after-hours emergency calls from home

Skills and Attributes for Success:

• Critical thinking and problem-solving abilities
• Ability to stay calm under pressure and resolve conflicts effectively
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multi-task
• Tech-savvy with proficient typing skills
• High energy and a positive attitude
• Eagerness to learn and adapt, with patience for yourself and others
• Ability to improvise and pivot quickly when needed
• Pride in your work and a passion for helping others

What We Offer:

• Career Growth: We prioritize promoting from within, and with our continued expansion, there will be opportunities to grow into management and other roles.
• Competitive Compensation: Starting pay of $17.00 – $19.00 per hour, with pay reevaluation after 90 days based on performance and experience. There are also opportunities for bonuses and on-call pay.
• Benefits: Health, dental, and vision insurance, parental leave, and a referral program.
• Work-Life Balance: After training (typically 60-90 days), you’ll participate in a rotating on-call schedule, giving you the opportunity to earn extra income while working from home.

Schedule:

• Full-time: Monday to Friday, 8-hour shifts
• On-call availability for weekends and after hours as needed

How to Apply: If you’re ready to join a dynamic and growing company where your skills will make a difference, submit your resume today! If we feel there’s a good mutual fit after the initial back and forth via email, we’ll conduct an initial interview at our office near Denton Square.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Parental leave
• Referral program
• Vision insurance

Work Location: In person