Dispatch Supervisor

Description:

As one of the fastest-growing logistics service companies, DILE is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organization that is committed to servicing our customers, shippers, and carriers alike, in an ever-evolving supply chain. We are looking for your expertise and knowledge to join our team!

Job Summary:

The Dispatcher Manager oversees all dispatch activities related to freight movement and driver coordination in a fast-paced trucking and logistics environment. This role ensures loads are assigned, tracked, and delivered efficiently, while also managing a team of dispatchers to maintain high standards in customer service, driver communication, and compliance.

FLSA Status: Exempt (Salaried)

Supervisory Responsibilities:

One direct report. The dispatcher manager will play a crucial role in indirectly supervising truck drivers by efficiently coordinating schedules, providing instructions, and ensuring seamless communication to optimize the transportation process.

Duties/Responsibilities:

• Supervise and manage a team of dispatchers, providing training, support, and performance evaluations.
• Assign freight loads to drivers based on location, availability, hours of service, and equipment capacity.
• Monitor driver routes and schedules in real-time to ensure on-time pickup and delivery.
• Act as a liaison between shippers, drivers, brokers, and warehouse personnel to coordinate efficient load movement.
• Maintain compliance with FMCSA, DOT, and company safety policies regarding driver hours, logs, and vehicle usage.
• Use Transportation Management Systems (TMS) and GPS tracking software to optimize routes and reduce empty miles.
• Address service issues, breakdowns, route changes, and customer complaints promptly and effectively.
• Ensure accurate and timely documentation, including bills of lading, dispatch logs, trip sheets, and delivery confirmations.
• Analyze dispatch performance metrics and recommend process improvements.
• Support recruiting, onboarding, and retention efforts for drivers by maintaining positive communication and support.

Requirements:

Skills/Abilities:

• Proficient in TMS platforms (PortPro, Samsara, and Microsoft Office Suite.)
• Strong knowledge of DOT regulations, HOS (Hours of Service), ELD systems, and freight documentation.
• Excellent leadership, decision-making, and communication skills.
• Ability to work under pressure, manage multiple priorities, and resolve operational issues quickly.

Education and Experience:

• High school diploma or equivalent required; Associate's or Bachelor’s degree in Logistics, Supply Chain, or related field preferred.
• 3–5 years of dispatch experience in a trucking or freight environment.
• 1–2 years of supervisory experience in dispatch or logistics operations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working with dispatching equipment.
• Must be able to lift up to 15 pounds at times.
• Office-based with regular use of dispatch software, phones, and computer systems.
• May require early morning, evening, or weekend availability depending on operational needs.
• Occasional travel or field time with drivers may be required.

Schedule:

• Day shift.
• Monday to Friday.
• Weekends as needed.

Benefits:

• Medical, Dental, Vision Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability Insurance
• FSA
• 401K with employer match
• PTO