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Dispatch Supervisor
Confidential
Dispatch Supervisor
N U A G E D E S I G N S · Miami, FL · Reports to Regional Operations Manager Southeast · Full-Time - Exempt
T H E C O M P A N Y
About Nuage Designs
For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.
Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.
We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.
T H E R O L E
The Opportunity
The Dispatch Supervisor supports a luxury event rental operation by overseeing driver dispatch, route execution, and DOT compliance. This role ensures timely, safe, and professional delivery and pickup of high-value rental assets for events. The position requires close coordination with drivers, warehouse teams, and operations leadership while maintaining strict transportation compliance and exceptional service standards expected in a luxury environment.
W H A T Y O U ’ L L D O
Duties & Responsibilities
- Coordinate and execute daily dispatch schedules for company drivers supporting event deliveries and pickups.
- Plan, optimize, and execute delivery and pickup routes aligned with event timelines and venue requirements.
- Communicate detailed route plans, delivery instructions, site access information, and schedule updates to drivers.
- Monitor route execution in real time and proactively address delays, traffic issues, or on-site challenges.
- Ensure full DOT compliance for all drivers, including hours-of-service tracking, driver qualification files, and required documentation.
- Oversee pre-trip and post-trip vehicle inspections and address safety or compliance issues immediately.
- Maintain accurate dispatch records, driver logs, delivery confirmations, and compliance documentation.
- Coordinate with warehouse teams to ensure proper staging, loading, securing, and handling of luxury rental items.
- Communicate with clients and internal teams to confirm delivery windows and service expectations.
- Troubleshoot delivery disruptions, vehicle issues, or site access challenges to protect event execution.
- Support fleet maintenance schedules, inspections, and regulatory compliance requirements.
- Become the subject matter expert on all logistics platforms including Samsara, IE Routing and Dispatch, and JJ Keller Encompass.
W H O Y O U A R E
Qualifications & Experience
R e q u i r e d
- High school diploma or equivalent.
- Minimum of 2 years of experience in warehouse operations, logistics, or event production.
- Knowledge of FMCSA regulations.
- 1–2 years of experience with route planning and vehicle tracking software.
- Demonstrated leadership experience with small teams.
- Strong organizational, planning, and numerical accuracy skills.
Preferred
- Bilingual in English and Spanish preferred.
- Experience with inventory tracking systems is preferred.
- Ability to meet productivity targets in a high-volume environment.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to stand, walk, bend, stoop, kneel, and reach throughout the workday in a warehouse environment.
- Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.
- Must be able to operate powered industrial equipment including forklifts and pallet jacks to move inventory safely.
- Must be able to remain on feet for extended periods and move throughout a large warehouse facility.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
- This position operates in a warehouse environment with exposure to varying temperatures, noise levels, dust, and moving equipment.
- The employee may occasionally be required to work in outdoor loading dock areas subject to varying weather conditions.
- Personal Protective Equipment (PPE) including safety footwear, high visibility vests, and gloves is required in designated areas.
- Schedule flexibility is required, including evenings, weekends, and holidays based on business needs.
T H E O F F E R
Why Nuage Designs
Nuage is pleased to offer the following compensation package:
- Salary range: commensurate with experience.
- Benefit offerings including medical, dental, vision, and life insurance.
- 401K with company match.
- PTO.
- Holiday Pay.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes a contract of employment or a guarantee of continued employment.
Nuage Designs is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodation to perform the essential functions of this position, to participate in the application or interview process, or to enjoy equal benefits and privileges of employment, please contact People & Culture. Requests for accommodation will be evaluated on a case-by-case basis and will not affect the applicant’s consideration for employment.
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