Dispatch Support (Tuesday - Saturday)

Overview
Join our dynamic team as a Transportation Support Specialist and play a vital role in ensuring smooth and efficient transportation operations. This energetic position involves coordinating logistics, supporting client and customer interactions, and maintaining accurate data records. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a well-organized transportation network, this opportunity is perfect for you!

Hours are 6 am to 2:30 Pm Tuesday through Saturday.

On call rotation once every 4 weeks with additional pay

Responsibilities

• Assist with preparing and coordinating transportation routes for Motorcoach drivers to optimize efficiency and meet client needs.
• Provide exceptional customer support via phone, email, and in-person interactions, ensuring clear communication and positive experiences.
• Handle outbound calling to drivers, follow up on trip requirements, and gather necessary information from clients.
• Maintain comprehensive records of transportation activities, including documentation of client interactions and operational updates.
• Use Microsoft Office tools and other computer software to prepare reports, update databases, and track key performance indicators.
• Demonstrate excellent phone etiquette and communication skills to address inquiries promptly and professionally.
• Assist Lead dispatcher in trip assignments, reviewing trip details to ensure accuracy and communicate with drivers on upcoming trips.
• Assist operations with break downs or mechanic issues
• Booking driver hotel rooms
• Providing driver information to customers 24 hours in advance
• Ensure all drivers have accepted trips and are familiar with what they are doing
• On call rotation for after hours emergency calls once every 4 weeks.

Skills

• Required class B CDL with passenger and airbrake endorsement
• Knowledge of DOT hours of service
• High level of geographical knowledge
• Proven experience in customer support, call center environments, or client services roles.
• Skilled in data entry, typing, and analysis to ensure accurate recordkeeping and reporting.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily operations.
• Experience with outbound calling campaigns or telecommunication-based for driver engagement.
• Excellent analysis skills for troubleshooting issues and optimizing transportation workflows.

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person