Dispatch Team Leader

Business Line:

Electrical Products

Location:

10th of Ramadan

Reporting Line:

Dispatch Manager

Key Accountabilities:

• Supervise, allocate, and monitor daily dispatch activities to ensure on-time, accurate, and efficient delivery of customer orders.
• Review and approve dispatch documentation (delivery notes, manifests, proof of delivery) prepared by the team to ensure accuracy and compliance.
• Develop and assign delivery routes and schedules for drivers, ensuring optimal fleet utilization and cost efficiency.
• Track and monitor dispatch performance in real-time, resolving escalated delivery issues, customer complaints, or operational bottlenecks.
• Monitor and report on dispatch KPIs (on-time delivery, transport cost, vehicle turnaround time, re-delivery rates) and propose corrective actions.
• Collaborate with warehouse, production planning, sales, and customer service teams to align dispatch schedules with inventory readiness and customer requirements.
• Lead, coach, and evaluate the performance of dispatch staff and drivers, providing training and guidance to improve operational capability.
• Implement and monitor the use of route optimization tools, GPS tracking, and ERP/TMS systems for improved efficiency and transparency.
• Ensure full compliance with QHSE standards, traffic laws, and internal transport policies.
• Support continuous improvement initiatives, introducing new practices or technologies to enhance efficiency, reduce costs, and improve customer service levels.
• Conduct regular quality assessments, inspections, and audits of products or services before they are dispatched to ensure they meet the company standards.
• Improve quality control plans and procedures to guide dispatch operations.
• Collect, analyze, and report on data from quality inspections and other activities to identify areas for improvement and track product metrics.
• Investigate quality issues or defects, perform root cause analysis, and implement corrective actions/time frame to resolve them.
• • Maintain accurate records of quality inspections and findings, and ensure all operations comply with relevant industry standards.

Qualifications & Education:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 5 –7 years of experience in logistics or dispatch operations, with experience in Quality Control, is highly preferred.

Technical competencies:-

• Dispatch operations and fleet scheduling.
• Route planning and transport optimization.
• Dispatch documentation and compliance.
• KPI monitoring and performance reporting.
• ERP/TMS/WMS and GPS tracking systems.
• Knowledge of QHSE and transport regulations.