Dispatch - Vacation Village Williamsburg

Now Hiring: Dispatcher | Help Keep Our Resort Operations Running Smoothly!

Are you highly organized, calm under pressure, and great at keeping communication flowing? Do you enjoy being at the center of operations—making sure the right people get the right information at the right time? If so, we’d love to meet you!

We’re looking for a Dispatcher to support our Facilities and Resort Operations teams. In this role, you’ll coordinate daily maintenance work orders, communicate across departments, and help ensure fast, efficient responses to guest needs. If you thrive in a dynamic, fast-paced environment, this is the role for you!

Pay: $16/hr

Shift: 10:00 AM - 6:30 PM

What You'll Do:

• Assign and distribute daily maintenance work orders to technicians and field staff

• Assist leadership teams in creating daily and weekly technician assignments and maintenance boards, completing Purchase Orders and ordering through Order.co

• Provide friendly, professional support to guests and team members

• Monitor work orders and report delays or unresolved tasks to management

• Answer and dispatch phone and radio communications clearly and professionally

• Manage key distribution for staff and vendors

• Prepare and deliver daily operational reports

• Support office tasks such as printing materials, laminating signage, and updating unit phone plates

• Assist with opening/closing procedures and help manage out-of-service room statuses

• Communicate effectively with upper management to maintain smooth operations

• Respond to emergencies and support high-volume periods as needed

• Collaborate closely with housekeeping, maintenance, and other departments

• Attend required meetings and follow company policies and procedures

• Perform additional duties as assigned

What We’re Looking For:

• Strong attention to detail and accuracy in following procedures

• Excellent communication and teamwork skills

• Ability to interpret basic data and recognize trends

• Comfortable working independently in a fast-paced, service-focused environment

• Proficiency in Microsoft Office and basic inspection/feedback tools

• Bilingual ability strongly preferred

• Strong multitasking and organizational skills

• Professional, calm, and guest-focused demeanor

Experience & Education:

• High School Diploma or GED required

• At least 1 year of hospitality experience preferred (resort/timeshare experience a plus)

• Experience in dispatching, maintenance coordination, or housekeeping support is highly desirable

• Strong phone, radio, and in-person communication skills

Why You’ll Love This Role:

• Be the central hub that keeps resort operations running efficiently

• Work closely with multiple departments and leadership teams

• Grow your skills in communication, coordination, and resort operations

• Join a supportive, team-oriented work environment