Dispatch/Admin Assistant

Job Overview
The Police Dispatcher / Administrative Support position serves as a key point of contact between the public and law enforcement personnel. This role is responsible for receiving and prioritizing calls for service, dispatching officers, and providing administrative support to ensure efficient department operations. The position requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

RESPONSIBILITIES

Dispatch Functions

• Receive and prioritize non-emergency and administrative calls for service

Administrative Functions

• Provide front-desk customer service to the public in a professional and courteous manner
• Process public records requests in accordance with Texas Government Code Chapter 552 (TPIA)
• Prepare and maintain reports, case files, and departmental records
• Assist with data entry, filing, and records management systems
• Support evidence and property documentation processes (non-custodial handling unless authorized)
• Assist with scheduling, correspondence, and general office operations

Compliance & Records

• Ensure confidentiality and proper handling of sensitive law enforcement information
• Assist with redaction of records prior to release, under supervision
• Maintain audit-ready documentation and retention compliance
• Track deadlines for public information requests and administrative processes
• Dispatch police officers via radio, telephone, and computer-aided dispatch (CAD) systems
• Monitor officer status and maintain situational awareness for officer safety
• Relay information between officers, other agencies, and the public
• Enter, update, and retrieve information from TCIC/NCIC and local databases (as authorized)
• Maintain accurate call logs and incident records

EXPERIENCE

Minimum Qualifications

• High school diploma or GED required
• Office/Admin experience (1 yr)

Preferred Qualifications

• Prior experience in law enforcement support, dispatch, or administrative roles
• TCOLE Telecommunications Certification (or ability to obtain, if required)
• Familiarity with CAD/RMS systems and Microsoft Office
• Knowledge of Texas Public Information Act procedures

Knowledge, Skills, and Abilities

• Ability to multitask and prioritize calls for service effectively
• Strong verbal and written communication skills
• Attention to detail and accuracy in documentation
• Ability to maintain professionalism and composure during high-stress situations
• Understanding of confidentiality requirements and public records laws
• Valid Texas driver’s license
• Ability to obtain proper licensing for Communications within 1 yr of employment
• Ability to pass background investigation, including criminal history check
• No disqualifying criminal history

Pay: $17.50 - $21.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person