Dispatcher

Description:

Join our expanding team!

Ameripipe Supply, is a leading distributor of pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of industries. With deep local roots and national reach through the Venturi Supply platform, our mission is to deliver the critical materials, custom solutions, and reliable service our customers depend on.

At the heart of everything we do is our people. From the shop floor and counter to the job site and field, our team’s expertise, commitment, and problem-solving mindset set us apart. Their dedication fuels our service, drives our accuracy, and ensures every order is handled with care and urgency.

Backed by strategically located branches, a vast inventory, in-house fabrication capabilities, and decades of real-world experience, our teams connect infrastructure and industry to the essential resources they need to operate safely, efficiently, and successfully. We’re more than a distributor—we’re a trusted partner built on strong relationships, operational know-how, and a relentless focus on customer success.

Venturi Supply

Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of industries. With deep local roots and national reach through the Venturi Supply platform, our mission is to deliver the critical materials, custom solutions, and reliable service our customers depend on.

At the heart of everything we do is our people. From the shop floor and counter to the job site and field, it’s our team’s expertise, commitment, and problem-solving mindset that set us apart. Their dedication fuels our service, drives our accuracy, and ensures every order is handled with care and urgency.

Backed by strategically located branches, a vast inventory, in-house fabrication capabilities, and decades of real-world experience, our teams connect infrastructure and industry to the essential resources they need to operate safely, efficiently, and successfully. We’re more than a distributor—we’re a trusted partner built on strong relationships, operational know-how, and a relentless focus on customer success.

Role Overview

The Dispatcher handles all records associated with receiving, expediting, manifesting, and driver routes and assists with DOT compliance.

Responsibilities

• Accountable for maintaining consistent and accurate communication with all drivers and management.
• Responsible for ticket distribution to warehouse for picking, packing, and labeling, shipping.
• Uploading and retrieving MTR’s in and out of our operating system.
• Serves as liaison between Idealease and the company and maintains truck maintenance, insurance, repair, and accident records.
• Communicates with Sales department employees and customers in a professional manner.
• Expertly defuses complaints and finds solutions to achieve customer satisfaction.
• Responds to phone calls, emails, drivers, customers, and vendors and troubleshoots issues.
• Communicates with motor freight lines to ensure direct shipments are received/delivered in a timely manner and integrated into the current work schedule.
• Properly complete delivery manifests and ability to reroute a manifest in process so as to expedite an unexpected customer request while on route and provide instruction to drivers, as requested.
• Responsible for tracking all vehicles through GPS system to ensure drivers are on course for their route, how far each driver is within their route and monitor the driver’s progress daily.
• Map reading skills and/or programs, GPS capabilities and knowledge of Mid-Atlantic region.
• Maintain DOT compliance records in coordination with Human Resources to include DOT, IFTA, vehicle maintenance inspections, MTR’s, random drug screening and ensure confidentiality of sensitive driver information.
• Upload Purchase Order receivers.
• Responsible for maintaining and entering the Victaulic reconciliations.
• Proficient in the use of Epicor Solar, trackers, and data entry as required.
• Trains on routing of trucks, manifesting, and dispatch of drivers.
• Responsible for scheduling semi-annual driver safety meetings and preparing training materials.
• Maintain a professional atmosphere by ensuring dispatch area is clean and orderly.
• Adhere to and promotes all company policies and procedures.
• Perform additional duties as required and assigned.

Requirements:

• High School Diploma or GED.
• 3+ years’ experience in a transportation role preferably.
• Computer literate; Proficient with MS Office 365.
• Familiarity with ERP systems, preferably Epicor Solar
• Ability to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed oriented work style comfortable with multiple priorities being juggled while maintaining a consistent work approach.
• Physical requirements: sitting, standing, walking, lift to 50 lbs., carrying, reaching, pushing, and pulling, endure frequent exposure to outside weather conditions.
• Ability to pass DOT Medical Card screen, background check, MVR check, and DOT drug test.

Benefits

We're dedicated to our employees' and their families' health and well-being.

• Benefits begin on the first of the month following 30 days of employment.

Exceptional Health Coverage

• Two medical plans, including HSA-qualified, with virtual care.
• Dental and vision coverage, including kids' orthodontia.
• HRA reimbursement eligibility.
• Employer-paid life and long-term disability insurance.

Smart Financial Benefits

• 401(k) plan: Pre-tax and Roth options plus a generous employer matching contribution.

Time Off & Work-Life Balance

• Enjoy 10 paid holidays and accrue PTO from your first day.
• Flexible workplace culture with career growth opportunities.

Wellness & Support

• Access a robust Employee Assistance Program (EAP) with 24/7 support for you and your family.
• Resources to support mental, emotional, and financial well-being.

Culture that Works for You

• Join a team that values integrity and innovation.
• Grow as a leader in industrial distribution with cutting-edge automation and supply chain solutions.
• Be part of a company that prioritizes people over profits.

Venturi Supply and its affiliated companies are dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate against individuals based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.