Dispatcher

Job Summary
Logansport Utilities is seeking a reliable and detail-oriented Dispatcher to serve as a critical communication link between customers, field crews, and supervisors. This position is responsible for receiving and prioritizing incoming calls, accurately relaying information, and supporting efficient utility operations during second-shift hours. The ideal candidate remains calm under pressure, communicates clearly, and demonstrates strong situational awareness.

Working Schedule

3p-11p Tuesday thru Friday. Every other Sat & Sun 7a-7p. Mondays off.

Duties

• Answer and manage incoming telephone calls in a professional and courteous manner
• Operate and monitor SCADA system
• Receive, document, and prioritize service requests, outage reports, and emergency calls
• Relay accurate and timely information to supervisors, on-call personnel, and field crews
• Dispatch crews according to established procedures and supervisor direction
• Monitor system alerts, radios, and communication channels as assigned
• Maintain detailed and accurate dispatch logs and records
• Provide status updates to supervisors regarding field activities and customer issues
• Communicate effectively with customers regarding service concerns and basic information
• Follow established safety, emergency response, and utility protocols
• Perform other related duties as assigned

Required Qualifications

• High school diploma or GED required
• Prior dispatch, call center, customer service, or utility experience preferred
• Strong verbal communication and active listening skills
• Ability to multitask and remain composed in fast-paced or emergency situations
• Basic computer proficiency and data entry skills
• Demonstrated attention to detail and accuracy
• Ability to work independently and as part of a team
• Must be able to work the rotating schedule and second-shift hours

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 32 – 56 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person