Dispatcher

Job Description:
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.
Role and Responsibilities

• Answer customer inquiries, assist walk-in customers

• Take new reservations from callers and walk-ins

• Check in passengers

• Check road conditions/accidents on major routes and assess re-route possibilities

• Verify bank for register

• Direct drivers on the radio about reroutes and accidents

• Ready driver’s book, keys and radio per run

• QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing

• Manage lost and found items

• Inform Operations and Management of any vehicular accidents

• Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service

• Secure drivers if a driver calls off on a scheduled run

• Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager

• Update dispatch log for next shift

• Work varied shifts as needed

• Contact supervisor concerning any customer service representative absences

• Perform other duties as required

Job Requirements:
Qualifications and Education Requirements

• High School diploma or equivalent

• 1 – 2 years previous customer service or dealing with the public

• 1+ year handling multiple phone lines

• Software experience with Word, Excel, and Outlook and other Internet applications

• Some experience using scheduling and/or reservation software

• Cash handling experience

• Ability to communicate effectively in English

Satisfactory completion of each of the following:

• • Background investigation
  • Drug test
  
  

Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website:
https://groometransportation.com/travel-updates/