Dispatcher

Dispatcher

We are seeking a dedicated and reliable Dispatcher to join our team. As a Dispatcher, you will be responsible for monitoring alarm systems, coordinating emergency responses, and communicating with both clients and personnel. The ideal candidate should possess excellent communication and problem-solving skills, along with the ability to handle multiple tasks simultaneously in a fast-paced environment.

Duties and Responsibilities:

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed and approved by the General Manager.
• Provide service to all GEI customers and employees through phones, radios, and in-person interaction.
• Monitor all fire alarms, burglar alarms and video for Valley Security & Alarm.
• Responsible for strict confidentiality regarding customer, employee, and/or GEI issues.

Knowledge, Skills, and Abilities:

• Must be available to work all scheduled hours including weekends, holidays, and mandatory overtime when necessary.
• Must be computer literate on Microsoft Office and Windows products.
• Consistent positive attitude and proven team player.
• Effective listener and ability to keep information confidential.
• Excellent written & verbal communication skills.
• Ability to multi-task effectively and work in high stressful situations.
• Ability to work alone in an enclosed environment.
• Must hold or be eligible to obtain an Alarm Card.

Education and Experience:

• High school diploma or equivalent.
• Previous dispatching and/or related clerical experience strongly preferred.