Dispatcher

Job Title: Customer Service/ Dispatch

Reports To: Terminal Manager

Job Summary:

We're looking for experienced and dedicated csr/dispatcher to join our fast-paced work place. We have need for the following shifts: Mid or night shift during the week (4:00 PM- 12:00 AM or 12:00 AM- 8:00 AM) and on the weekends 12 hours shifts (8:00 PM- 8:00 AM).

Job Responsibilities:

• Efficiently dispatch tow trucks according to geographic zones and service priority, ensuring quick response times and optimal resource allocation.
• Maintain clear and effective communication with drivers to assist with navigation, service details, and updates.
• Handle customer inquiries, complaints, and bookings, providing informative and courteous responses.
• Monitor the location and status of tow trucks using GPS systems to optimize fleet usage and provide accurate ETA updates to customers.
• Record detailed information of calls, dispatches, and messages accurately and timely in our database.
• Coordinate with emergency services and law enforcement when necessary to provide prompt and coordinated responses.
• Implement and maintain logistics and scheduling systems to enhance operational efficiency.
• Provide administrative support to the management, such as preparing reports and maintaining records of service requests and outcomes.
• Handling of releases at the window.

Required Skills:

• High school diploma or equivalent; further education in logistics, communication, or related fields is a plus.
• Proven experience in dispatch, customer service, or similar roles.
• Strong proficiency in using telecommunication systems and GPS tracking.
• Excellent communication and interpersonal skills, capable of handling stressful situations with poise.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Technical skills, including familiarity with databases and office software.

Additional Requirements:

• Ability to work under pressure and adapt to dynamic situations.

We Offer:

• Competitive pay and benefits package.
• Opportunities for professional growth and development within a pivotal role.
• A collaborative and supportive work environment focused on innovation and efficiency.

Vehicle Management Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.