Dispatcher

You’re the best and love working with people. You bring a positivity to the workplace everyday. You want to join a team that appreciates you, where you can create your own opportunities. Advertised pay rate is $20 per hour plus bonus. This is a full time position, work hours are 7am until approximately 4pm weekdays. Overtime is common.

Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and looks at this opportunity as not just a job but a career. As a Dispatcher you will work as part of a dynamic and passionate team assisting our technicians by sending the right technician to the right job, by supporting our Customer Care Team, and ensuring the highest level of care for our customers.

What We Offer

• Paid time off
• Medical and Dental insurance
• 401k with company match
• Voted Best Places to Work by Buffalo Business First/Buffalo News in 2020 - 2026
• Guardian and LegalShield ancillary products
• Paid family and pet bereavement time off

The Big Task

• Receive, verify, and dispatch customer requests, as well as schedule and confirm appointments.
• Organize, prioritize, and assign customer jobs to field technicians.
• Dispatch technicians, maintain the dispatch board
• Complete and submit reports as required to supervisor and management.
• Support Customer Service and answer incoming calls as needed.
• Work with warehouse on tracking truck repairs, tools, and PO’s.
• Send messages and appointments to technicians.
• Attend to customer questions and requests
• Communicate and work closely with Managers
• Maintain regularly scheduled appointment status updates for customers
• Audit scheduled service call appointments
• Follow all standard company procedures for call taking, scheduling sold jobs, taking deposits
• Update customers in regards to anticipated arrival times and reschedules
• Respond promptly and appropriately to customer requests, resolving issues and promoting the brand
• Be responsive to the needs of internal and external customers
• Maintain and update the customer database with complete and accurate information

REQUIREMENTS

• Must demonstrate above average oral, written, and communication skills
• Must demonstrate above average decision making skills
• Must be detail oriented
• Works well within a team and alone
• This position requires motivated individuals who are enthusiastic about their professional commitments
• Quick learning style with the ability to multitask in a fast-paced office environment
• Demonstrated ability to deliver consistent, committed, reliable, and timely performance
• Professional appearance, reliability, and attitude
• Must demonstrate above average problem solving skills
• Ability to act and react quickly in a fast paced environment
• Previous experience dispatching in a high volume, fast paced environment a plus
• Able to work extra hours if demand dictates
• Comfortable working with multiple monitors, software platforms and applications simultaneously
• Reliable Transportation
• Exceptional data entry skills
• A positive attitude
• ServiceTitan experience a definite plus!

Cellino Plumbing Heating and Cooling was founded in 1995. Since then, we have become Western New York’s most trusted experts in plumbing, heating and cooling and underground repairs.. We keep growing because we only hire the best and our customers love us for it. Our employees stay with us because they find a fulfilling career, room to grow, and opportunities to excel.