Dispatcher

• Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

• Relay information such as work orders or other messages to and from drivers and driving assistants.

• Use telephones, two-way radios or text messages to contact employees.

• Speak with supervisors or customers to resolve problems, requests for services or equipment.

• Prepare daily work such as schedules.

• Prepare work orders for crew or receiving work orders from work crews.

• Facilitate communications within company assigned territories.

• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

• Perform other duties as assigned.

Qualifications

• One (1) year of transportation experience.

• High School diploma.

Desired Minimum Qualifications:

• Valid Driver’s License

• Previous dispatch experience preferred

• Previous Customer Service experience preferred

• Must Pass a DOT Physical and Drug Test

• Experience with Via Scheduling Software a Plus

• Knowledge of service area a plus

• Stress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure

• Flexibility and adaptability to change and considerable variability in both the nature and volume of work

• Effective and appropriate communication skills

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Vision insurance

Schedule:

Open - 3a-11a, 4a-12p, Mid 2p-10p, Close 5p-1a

• 10 hour shift

• 8 hour shift

• Varying shifts

• Holidays

• Monday to Friday

• Overtime

• Weekends required

Experience:

• Dispatching: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Norfolk, VA 23504: Relocate before starting work (Required)

Work Location: In person