Dispatcher

Fleet Dispatcher

• Monday - Friday (Day Shift)
• Paid Vacation
• Paid Holidays
• Matching Retirement Plan
• Matching HSA contribution
• Medical
• Wellness Benefit

Summary
The dispatcher coordinates the utilization of trucks, drivers, containers, and systems in order to create capacity and maximize productivity while assuring prompt and effective service to customers.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule services based upon designated routes and locations; updates, prepares, and dispenses the daily route schedule.
• Courteously interacts with customers, drivers, and/or the general public.
• Performs daily driver check-ins at days end to ensure the accurate completion of the assigned routes.
• Conducts customer follow-up and proactively places calls to reported or potential services problems.
• Proactively anticipates customer needs, or problems and communicates concerns with management to provide exceptional customer service.
• Responsible for systems data accuracy and the generation of related productivity reports.
• Communicates all potential problems and related service needs and any incidents to management.
• Assigns driver training and ensures compliance with company safety training plans.
• Answers the majority of inbound calls.
• Performs other duties as assigned.

Competencies

• Computer proficient
• Customer Service
• Attention to detail
• Organized

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education and Experience

• High school diploma or equivalent
• A minimum of 1 year of prior customer service experience

Marck Recycling & Waste is an equal employment opportunity employer. As such, the
Company offers equal employment opportunities without regard to race, color, religion, creed, sex (including pregnancy), age, marital status, sexual orientation, national origin, genetic information, or any other characteristic protected by applicable discrimination laws. Furthermore, no employee of the Company may discriminate against any applicant or fellow employee on the basis of a disability or veteran/military status.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe previous relevant experience
• What is your desired wage?

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person