Dispatcher

What You'll Do:

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

What You Need:

• It is preferable to have prior experience in dispatching, customer service, in plumbing, service technicians, and electricians
• 2+ years of dispatch experience
• 2+ years of customer service experience
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

What We Offer:

• Weekly pay | UNCAPPED earning potential!
• Year-round work
• Fully stocked company vehicle, gas card, tablet, and uniform
• Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
• Get your birthday off + get paid for that day!
• Paid Holidays + PTO accrual from day one!
• Parental Leave
• Paid Training
• Employee Referral Bonus
• Career growth opportunities