Dispatcher

Mile High Ambulance is hiring Dispatchers!

Come join our dynamic and driven EMS company! Mile High Ambulance is a locally owned and operated company seeking professional, dedicated individuals looking to make a career in EMS. Our staff comes from all walks of life, however they all have one thing in common; the desire to provide exceptional patient care.

Our Mission: To provide exceptional patient experiences, cultivate compassionate healthcare leaders, and be a dependable partner in the healthcare community.

At Mile High Ambulance, we strive to positively impact each patients' journey, with a focus on empathy, customer service and superior clinical care. For our customers (the health care facilities and respected hospitals we serve), we aim to be a valued partner, making their jobs easier by truly understanding their needs and customizing our approach and service offerings to better serve our communities.

In order to deliver on this promise to our patients and our customers, Mile High Ambulance understands that this level of focus and care starts with our team members. They are the ones who truly make us a great company. We see ourselves as a "building block" for young and aspiring healthcare professionals, and our job is to help them become healthcare leaders.

By providing them with a fun and supportive and environment, surrounded by other like-minded individuals who treat one another like family, we are able to build a culture of driven, empathetic, engaging, and adaptable team members working together towards a common goal.

Benefits:

• Generous Benefits Package Including Health, Vision, Dental, and PTO accrual from day 1
• On-Site 24/7 fitness center
• Fully stocked snack lounge
• Over-time available
• Fun, Friendly environment
• Advancement Opportunities
• Set weekly schedule

Responsibilities:

• Gather emergency and non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records; and provide information to service units and agencies.
• Log detailed patient and customer information into our system. Make updates and changes as required.
• Ensure that the CAD is updated at all times (regular crew status checks)
• Communicate effectively and courteously with EMT units, and ensure that all necessary information is transmitted clearly and without errors
• Maintain confidentiality regarding any patient information in accordance with HIPAA regulations, as well as any sensitive company and employee information
• Keep up with changes to processes
• Work independently and as a team when needed

Requirements:

• Must Be 18 Years of Age
• Outstanding customer service skills, including a pleasant and professional telephone manner
• Excellent written and verbal communication skills
• Quick learner and ability to multi-task in a fast-paced environment
• Outstanding Customer Service
• Self-starter with strong problem-solving skills
• High level of initiative and the ability to make sound decisions independently
• Able to pass a Background check
• Highly Motivated

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Englewood, CO 80110 (Required)

Work Location: In person