Dispatcher

If you’re looking for a career that will give you a strong sense of pride and purpose, this is the job for you. Getting over 1,000,000 children safely to and from school every day is one of the most important jobs you will ever have. Come work for North America Central where your skills are valued, and your contribution appreciated.

Job Purpose
Under limited supervision, the Dispatcher coordinates and dispatches buses to ensure safe, efficient, and on time service within an assigned geographic area.

Key Responsibilities

• Oversee daily routing and scheduling of buses; dispatch vehicles and provide timely route information to drivers
• Monitor service to ensure on time performance and resolve route or service issues as they arise
• Counsel and coach drivers and monitors on frontline service and disciplinary matters
• Receive and address scheduling issues and driver concerns; resolve directly with customers when appropriate or escalate to the Operations Supervisor or Contract Manager
• Manage heavy phone and radio traffic in a fast paced environment
• Serve as the primary communication liaison with major contracted customers
• Assist with charter reservations, billing, driver payroll, licensing monitoring, and driver hiring, as assigned
• Provide solutions to pick up and drop off issues and ensure customer satisfaction
• Support backup driver coverage or perform clerical duties while buses are in route
• Complete special projects as assigned
• Assist drivers with day to day operations and ensure compliance with operating contracts, company policies, and applicable state and local regulations

Minimum Education & Certifications

• High school diploma or equivalent preferred
• Possession of, or ability to obtain, a CDL Operator’s License with required endorsements and applicable state or local permits

Requirements & Expectations

• Minimum three (3) years of experience in the transportation industry
• Managerial or supervisory experience preferred
• CDL may be required based on contract
• Strong verbal communication and customer service skills
• Ability to work early morning hours and meet strict deadlines
• Basic knowledge of radio dispatch equipment
• Ability to work effectively under time constraints and in high volume environments
• Maintain a professional and respectful demeanor with employees, customers, and the public
• Dress professionally and appropriately for a business environment
• Perform all job duties safely in accordance with OSHA guidelines and applicable federal and state laws
• Follow all company policies and procedures
• Proficient computer skills, including Microsoft Office
• Ability to use or learn internet based systems, required software programs, and office equipment (phones, fax machines, and other electronic devices)

Why Join Us?

• Be part of a safety focused transportation team
• Play a critical role in supporting students, drivers, and school communities
• Opportunity for growth within operations and transportation management

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

North America Central School Bus is an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities and protected veterans are encouraged to apply.