Dispatcher

Key Responsibilities:

• Dispatching:Efficiently deploy HVAC and plumbing technicians utilizing SERVICETITAN, managing all scheduling and rescheduling as needed.
• Customer Communication:Keep our customers updated on technician ETA, follow up on completed jobs, and conduct satisfaction calls.
• Scheduling & Organization:Verify all calls are correctly booked, ensure service agreements are followed, and assist with managing technician documentation and compliance.

Why Join Goettl?

• Competitive Pay & Career Growth Opportunities
• Comprehensive Benefits Package including Medical, Dental, Vision, Life, and Disability Insurance
• Paid Training to ensure you’re knowledgeable in all aspects of our HVAC and plumbing services
• 401K Match& Paid Vacation

Requirements:

To succeed as a dispatcher at Goettl, you should be organized, proactive, and customer focused. The role is fast-paced and requires adaptability, clear communication, and a commitment to service excellence.

• Must be tech savvy with the ability to learn service type software.
• 18 years older- non-negotiable
• Must have exceptional customer service and communication skills with the ability to multi-task.
• There is potential for overtime when busy
• A minimum of 1 year of call center experience OR work directly in a multi-phone environment
• ServiceTitan experience is highly desirable
• A minimum of 1 year customer service experience
• Must be available weekends and some nights as needed ON-SITE.
• Complete a pre-employment drug screening and comprehensive background check.
• US work authorization

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind!

PLEASE COMPLETE THE APPLICATION AND SUBMIT YOUR RESUME FOR CONSIDERATION.