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Dispatcher
At PEARCE, we've got a career for you!
Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.
POSITION SUMMARY
Pearce seeks a motivated Dispatch team member to join our rapidly growing national telecommunications and renewables services company. This key role supports our Field Teams by receiving, processing, and dispatching callouts for field technicians across multiple service lines and states.
SHIFTS:
Wednesday – Sunday 6 am – 2:30 pm PST
- Thursday - Monday 11 am - 7: 30pm PST
DUTIES and RESPONSIBILITIES
- Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician.
- Work with our proprietary online cloud-based system and update job statuses.
- Receive Customer job requests and input into the system
- Communicate with Customers
EXPERIENCE and QUALIFICATIONS
- Customer service experience is highly preferred.
- Able to learn new systems and processes quickly.
- Able to work well in a team environment and take on odd projects when needed.
- Able to work independently with little supervision.
- Must be familiar with Microsoft Office products (Word, Excel, Outlook, etc. and comfortable using technology)
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Learn more about us at www.Pearce-Services.com!
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