Dispatcher

Key Responsibilities
Greet customers in person and over the phone in a professional manner
Assist customers with parts, service requests, scheduling, and general inquiries
Prepare work orders, invoices, and service documentation accurately
Dispatch service technicians, drivers, or mobile units based on customer needs and job priority
Coordinate communication between customers, technicians, and shop personnel
Monitor job progress and provide updates to customers as needed
Support counter sales by identifying customer needs and recommending appropriate products or services
Handle cash, credit card transactions, and other payment processing as needed
Maintain organized records of service calls, sales tickets, and dispatch activity
Help keep the front office and counter area clean, organized, and professional
Qualifications
Previous customer service, dispatch, counter sales, or administrative experience preferred
Strong communication and multitasking skills
Basic computer skills and ability to learn shop management or point of sale systems
Strong attention to detail and accuracy
Ability to work well in a fast-paced environment
Professional attitude and dependable work ethic
Knowledge of tires, automotive service, or commercial service operations is a plus
Physical Requirements
Ability to sit, stand, and move throughout the workday
Ability to occasionally lift up to 25 pounds
Ability to work in an office and shop environment
What We Offer
Competitive pay
Benefits package available
Paid time off
401(k) with company match
Opportunities for growth and advancement
Team-oriented work environment
Why Join Southern Tire Mart?

#1 Commercial Tire Dealer in the U.S. since 2008

#1 Truck Retreader in North America since 2007

#1 North America Commercial Tire Dealer since 2012

Family-owned company with a culture of service excellence