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Dispatcher
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city
- Send drivers their dispatches and any necessary messages through their tablet
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure
- Apply any additional charges including and notify customer service of changes
- Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Monitor XRS System to assist drivers to manage their time
- Request rail billing
- Review preliminary payroll
- Other duties as assigned
Skills/Knowledge Desired:
- Data entry skills; Good communication and organizational skills
- DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
- Import/Export container experience
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