Dispatcher

Dispatcher

JOB SUMMARYThe Central Station Dispatcher plays a crucial role in ensuring the effective and timely management of alarm responses and services. This position involves monitoring alarm systems, coordinating emergency responses, and communicating with both clients and personnel. The dispatcher is responsible for prioritizing and dispatching service calls, handling routine inquiries, and maintaining accurate records of all interactions. The Central Station Dispatcher works in conjunction with CIS Security, Valley Security & Alarm, Valley Sanitary Supply, and Janitorial Inc. companies.

OBJECTIVES

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed and approved by the General Manager.
• Provide service to all GEI customers and employees through phones, radios, and in-person interaction.
• Monitor all fire alarms, burglar alarms and video for Valley Security & Alarm.
• Responsible for strict confidentiality regarding customer, employee, and/or GEI issues.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be available to work all scheduled hours including weekends, holidays, and mandatory overtime when necessary.
• Must be computer literate on Microsoft Office and Windows products.
• Consistent positive attitude and proven team player.
• Ability to interface with all levels of personnel within the organization and public.
• Effective listener and ability to keep information confidential.
• Excellent written & verbal communication skills.
• Proven Organizational Skills.
• Ability to multi-task effectively and work in high stressful situations.
• Ability to work alone in an enclosed environment.
• Must be self-motivated.
• Must hold or be eligible to obtain an Alarm Card.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Previous dispatching and/or related clerical experience strongly preferred.