Taxi Operator

IBSTEC is one of the fastest-growing service providers for UK-based taxi services. We are committed to offering financial stability and clear career growth opportunities to individuals who are willing to give their 100%.

We are currently seeking dedicated and customer-focused professionals to join our team as Taxi Dispatch Operators (UK Market). In this role, you will be responsible for managing inbound calls, processing customer bookings, and resolving queries in a professional and efficient manner.

Key Responsibilities

• Answer inbound customer calls and accurately process taxi bookings
• Maintain detailed records of customer interactions and booking information
• Deliver excellent customer service while addressing queries and complaints
• Coordinate and communicate effectively with drivers to ensure timely service

Requirements

The ideal candidate should possess the following:

• Minimum 1 year of customer service experience (international experience preferred; UK taxi dispatch experience will be given preference)
• Excellent spoken English with a neutral or British accent
• Willingness to work on rotational shifts (including evenings and nights)
• Ability to work 8–12 hour shifts
• Strong time management and punctuality
• Ability to multitask and perform under pressure
• Self-motivated with the ability to work both independently and in a team
• Strong conflict resolution and problem-solving abilities
• Goal-oriented, determined, and target-driven

Why Join IBSTEC?

• Competitive salary package
• Annual leaves & paid holidays
• Annual performance bonuses
• Provident fund
• Transparent career growth path

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person