Dispatcher

Position Summary

At Dowell Express, the Dispatcher is a key driver of daily execution and service performance. This role is responsible for coordinating our asset-based fleet across the Southeast, ensuring drivers are set up for success, freight is delivered on time, and customers receive consistent, high-quality service.

This position requires someone who thrives in a fast-paced environment, communicates effectively with drivers, and can make real-time decisions to keep operations running smoothly.

Key Responsibilities

• Dispatch and assign loads to company drivers and owner-operators based on availability, HOS, and route optimization
• Manage day-to-day fleet operations across regional lanes with a focus on service, efficiency, and profitability
• Monitor all loads in transit using Alvys TMS and Samsara ELD/GPS tracking
• Maintain proactive communication with drivers to ensure on-time pickups/deliveries and resolve issues quickly
• Adjust routes and schedules in real-time due to traffic, delays, breakdowns, or customer changes
• Ensure compliance with DOT regulations and Hours of Service (HOS) requirements
• Work closely with safety and maintenance teams to address equipment or driver-related issues
• Communicate with customers and brokers to provide updates, ETAs, and resolve service concerns
• Maximize fleet utilization and reduce empty miles through smart planning and backhaul coordination
• Support onboarding of new drivers by training them on dispatch expectations, communication standards, and company processes

Qualifications

• 1–3+ years of dispatching or transportation experience (asset-based trucking preferred)
• Strong understanding of HOS, DOT compliance, and trucking operations
• Experience with TMS systems (Alvys preferred) and GPS tracking tools (Samsara a plus)
• Strong communication skills with the ability to build relationships with drivers
• Ability to multitask, prioritize, and make decisions under pressure
• High attention to detail and strong organizational skills
• Proficient in Microsoft Office (Excel, Outlook, Teams)

Key Skills & Competencies

• Real-time problem solving and decision making
• Strong sense of urgency and accountability
• Driver-focused mindset with the ability to lead through communication
• Route planning and operational efficiency
• Team-oriented with a positive, solution-driven attitude

Performance Metrics (KPIs)

• On-time pickup and delivery performance
• Fleet utilization and loaded miles percentage
• Driver productivity and retention
• Service failure reduction (missed appointments, delays, breakdown response)
• Communication responsiveness (drivers and customers)

Work Environment

• In-office role based in Jefferson, GA
• Fast-paced, high-growth transportation environment
• May require occasional early morning, evening, or weekend coverage

Why Dowell Express

• Rapidly growing, family-owned company with strong leadership and vision
• Opportunity to grow into senior operations or leadership roles
• Direct impact on building and scaling a high-performance fleet
• Team-oriented culture that values communication, respect, and accountability

Equal Opportunity & Employment Disclaimer
Dowell Express Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. This job description is intended to outline the general nature and level of work performed by employees in this role and is not a comprehensive list of all duties, responsibilities, or qualifications. Dowell Express reserves the right to modify, add, or remove duties as business needs evolve. Employment with Dowell Express is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pay: From $55,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person