Dispatcher

Are you looking for a place to call home? in San Jose, CA is hiring a full-time Dispatcher to join our team. Our Dispatchers earn a high wage, based upon skill.

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• The Dispatcher reports to the Operations Manager.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy

Minimum Qualifications

• High school diploma/GED required
• Associate degree preferred but not required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint, Service titan a Plus!
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Bilingual a plus, not required

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) pounds
• Ability to work more than 40 hours per work week and occasional overtime
• This is a full-time position that works 32- 40 hours a week from 10:30 am - 7:00 pm on weekdays, Saturdays 7:30 am - 4:00 pm and some holidays.

Working Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
• Dress code is business casual

Also receive excellent benefits that include bonuses, a company-paid health plan, a 401(k) plan with employer match, paid vacations, a company-paid life insurance plan, a paid gym membership, paid training, job security, promotions from within the company, and a fun work environment with breakfasts, drinks, and snacks.

Email your resume to: c a r e e r s@ mcplumbing.com We look forward to meeting you!

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Every weekend
• Overtime

Application Question(s):

• Are you available to work every Saturday?

Experience:

• Dispatching: 3 years (Required)
• Customer service: 4 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.