Dispatcher

Company Overview: Mead Lumber Company, is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The Dispatcher is responsible for coordinating and scheduling deliveries and credit returns for the branch in accordance with company standards. This role supports the development and execution of strategies to manage all aspects of the delivery and return process, with a focus on maximizing productivity, efficiency, and cost control. The Dispatcher analyzes trends, identifies opportunities for improvement, and resolves issues while maintaining a collaborative, team-oriented approach.

• Schedule deliveries and credit returns to ensure timely and efficient service.
• Track fleet activity using GPS systems and maintain communication with drivers.
• Coordinate delivery logistics and manage dispatch records, including driver assignments, delivery times, and loads.
• Assist with warehouse and delivery duties as needed, including loading, unloading, and staging materials.
• Maintain accuracy, attention to detail, and urgency while meeting deadlines.
• Support a clean, organized, and safe work environment while following OSHA safety standards and transportation regulations.
• Communicate effectively with drivers, customers, sales staff, vendors, and management to coordinate deliveries and resolve issues.
• Build and maintain positive working relationships with customers and team members.
• Assist with accident investigations and customer service needs as required.
• Provide daily work direction, training support, and feedback to team members as needed.

• High school diploma or equivalent; additional education in logistics or related field is a plus.
• Proven experience in dispatching or logistics coordination preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and dispatch software.
• Ability to analyze data and make informed decisions.
• Team-oriented mindset with a focus on collaboration and problem-solving.
• Class A CDL is preferred but not required.
• Previous experience working in a lumber yard or building materials environment preferred.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below:

• Medical, Dental, and Vision Plans
• 100% Employer Paid Group Term Life, AD&D, and STD
• Additional Voluntary Life, AD&D, and LTD
• Paid Time Off & Holiday Pay
• Flexible Spending Accounts
• 401(k) Plan
• Scholarship & Tuition Assistance Programs
• Employee Assistance Program