Dispatcher

Overview
Join our team as a Dispatcher! The right person will coordinate scheduling with in-house and external technicians to perform work needed at commercial sites. You will work in office with a team of 3-4 others to manage repairs start to finish. Your proactive communication and problem-solving skills will help drive customer satisfaction in our friendly, sometimes fast-paced environment. Must be a team player and be willing to help others get the job done!

Responsibilities

• Coordinate dispatch activities by assigning jobs / tasks;
• Utilize GPS tracking, Business Map online and other tracking tools to monitor tech travel as needed, parts delivering, freight, etc.;
• Communicate effectively and professionally with customers, technicians, outside vendors, drivers, clients, etc.;
• Enter accurate data into various systems including QuickBooks, Customer portals, and Internal programs;
• Prioritizing emergency issues while staying calm and helping with quick decision-making;

Experience

• Excellent communication skills and phone etiquette
• Proficient in OFFICE Word Products, i.e. Word, Excel, etc.
• Typing, emails, etc.
• Be able to work well under pressure

Schedule

• Monday - Friday 8am - 5pm (with a required 1 hr. lunch)

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person