Dispatcher

Job Summary

The Dispatcher will be responsible for scheduling and expediting on-time deliveries of finished products to customers' jobsites. The Dispatcher will also assist production with backlog reports and communicating customer needs to production manager. The Dispatcher will work closely with sales, production, and quality control.

Job Responsibilities

• Manages main line inbound call volume and supports general inquiries from customers
• Proactively communicates and adjusts delivery schedule, as needed, to accommodate customer needs
• Proactively communicate with customer their job status and product delivery schedule
• Support customer product returns by keeping a record of the return and completing the return form
• Organize loads with house carriers, brokers, and customer pick-ups to efficiently provide products to jobsites in NJ, PA, and NY.
• Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
• Actively participates in training and development
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

At least 2 years of dispatch service experience

• Previous precast concrete experience a plus
• High School Diploma or equivalent preferred
• Understanding of safety and transportation requirements
• Demonstrated written / oral communication skills
• Ability to effectively manage time and resource
• Ability to effectively communicate, verbally and in writing
• Ability to interface with peers
• Proficient in Microsoft Office/Excel, Word, Outlook programs
• Willing to work flexible, and extended hours, if needed

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person