Dispatcher

Job Description

We are seeking a skilled and organized Dispatcher to join our team. The Dispatcher plays a crucial role in coordinating and optimizing daily operations, ensuring timely and efficient delivery of services or products. The ideal candidate will possess excellent communication skills, the ability to multitask, and a strong sense of responsibility to keep operations running smoothly.

Essential Duties and Responsibilities:

• Direct drivers on daily runs and backhauls
• Work with carriers for longer hauls
• Effectively plan and schedule routes for drivers or service technicians to optimize efficiency and meet customer demands
• Serve as the primary point of contact between drivers and customers
• Provide clear and timely instructions to drivers, addressing any issues or changes in schedules
• Handle and resolve any issues that may arise during the course of operations, including delays, emergencies, or changes in plans
• Maintain accurate and up-to-date records of routes, deliveries, and other relevant information
• Assigning loads to forklift operators
• Verifying load counts and generating Bill of Ladings
• Utilize systems and software for tracking and reporting purposes
• Respond to customer inquiries, providing updates on delivery status and addressing concerns or requests
• Ensure a high level of customer satisfaction through clear communication and problem-solving
• Hold weekly driver meetings on driver safety and efficiency
• Controlling the sign in of all visitors and customers
• Help monitor trailer maintenance
• Control all plant logistics movement
• Assigning doors and directing trailer movements in and out
• Manage drop trailer pool
• Ensure loads are being loaded/unloaded in most productive locations
• Work with Assistant Plant Manager and Plant Manager in accordance with plant policies, and procedures
• Assist load planning
• Processing new hire paperwork
• Production, safety, KPI, and training data entry
• Ensure that all operations comply with company policies, regulations, and safety standards
• Other duties as assigned by the Assistant Plant Manager and Plant Manager

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

• Proven experience in dispatching, logistics, or a similar role is preferred
• Familiar with Microsoft Office Systems and Microsoft Outlook Email
• Excellent verbal and written communication skills to effectively coordinate and relay information
• Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment
• Ability to think on your feet and find effective solutions to challenges as they arise
• Familiarity with dispatching software, GPS systems, and other relevant technologies
• Customer-oriented mindset with a commitment to providing exceptional service

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Dispatching: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person