Dispatcher

We are looking for a Dispatcher to support daily transportation and service coordination in New Orleans, Louisiana. This contract-to-permanent position is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers and field teams, and can keep operations running smoothly through strong organization and follow-through. The right candidate will be comfortable managing multiple requests at once, using dispatch systems and office software to track activity, resolve issues, and maintain accurate records.

Responsibilities:

• Coordinate incoming service or delivery requests and assign work based on schedule, location, and operational priorities.

• Communicate with drivers, technicians, or field personnel to provide updates, adjust routes, and address service changes throughout the day.

• Respond to customer inquiries by phone and email, providing timely information and attentive support regarding schedules and service status.

• Monitor dispatch activity in real time using computer-aided systems and internal tracking tools to maintain efficient workflow.

• Record call details, service updates, and operational notes accurately to support reporting and continuity across shifts.

• Work with internal teams to resolve delays, scheduling conflicts, and service concerns while maintaining a high level of customer satisfaction.

• Use Microsoft Excel and Outlook to organize dispatch information, manage communications, and support daily administrative tasks.

• Previous experience in dispatching, logistics coordination, or a call center environment.
• Strong customer service skills with the ability to remain calm, attentive to detail, and solution-oriented under pressure.
• Familiarity with computer-aided dispatch systems or similar scheduling and tracking platforms.
• Proficiency with Microsoft Excel and Microsoft Outlook for documentation, communication, and task management.
• Ability to manage multiple priorities at once while maintaining accuracy and attention to detail.
• Clear verbal and written communication skills for interacting with customers, drivers, and internal staff.
• Reliable organizational skills and sound judgment when adjusting schedules or responding to changing service needs.
TalentMatch ^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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