Dispatcher

Job Overview
We are seeking a dynamic and detail-oriented Dispatcher to join our service team. Take service calls for HVAC and Plumbing Service Department, route technicians and track a service call from start to finish.

Responsibilities

• Serve as the primary point of contact for customers, carriers, and internal teams via multi-line phone systems and email, ensuring professional phone etiquette and clear communication.
• ○ Take service calls
• ○ Keep customers updated throughout the process of their repair
• ○ Communicate effectively with service technicians and service department managers
• Manage dispatching
• ○ Route service calls based on importance and location
• Track location and status of technicians
• ○ Utilize GIS, GPS and transportation management systems for routing options, improved logistics and efficiency of technicians
• ○ Analysis of data to identify opportunities for process improvements and cost savings
• Service Ticket Management and Billing
• ○ Verify correct data entry of technicians on service tickets
• ○ Bill out service technicians tickets
• ○ Review open ticket reports for accuracy of closing tickets by technicians
• Purchasing
• ○ Purchase Parts for the technicians or assist in logistics as needed
• ○ Track parts and deliveries

Physical Requirements and Qualifications:

• Strong proficiency in transportation management
• Familiarity with GIS, GPS technology, and transportation planning tools.
• Experience with logistics operations including dispatching, freight handling, shipping & receiving,
• and fleet management.
• Excellent analysis skills for evaluating transportation data to inform decision-making.
• Effective communication skills with the ability to handle multi-line phone systems professionally.
• Proficient typing skills for efficient data entry and documentation accuracy.
• Ability to adapt quickly to new software platforms.
• Strong organizational skills with attention to detail in a fast-paced environment. This position offers an opportunity for growth within a collaborative team focused on delivering exceptional logistics solutions while utilizing advanced technology tools essential for modern supply chain management.
• Familiarity with QuickBooks and/or Service Titan a plus.

Pay: $18.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person