Dispatcher and Customer Service Representative

Job Overview
Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer experiences. In this energetic role, you'll coordinate freight movements, manage dispatching tasks, and provide top-tier support to clients and drivers alike. Your expertise in transportation management systems, logistics, and communication will drive efficiency and foster strong relationships across our supply chain network. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment dedicated to excellence in transportation planning and customer service.

Responsibilities

• Coordinate and dispatch freight shipments using transportation management systems such as Oracle Transportation Management and SyteLine, ensuring timely deliveries.
• Communicate effectively with drivers, carriers, and clients via multi-line phone systems, maintaining professional phone etiquette at all times.
• Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and enhance fleet management efficiency.
• Enter data accurately into logistics platforms, including shipping & receiving records, freight details, and delivery schedules.
• Assist with shipping & receiving operations, including scheduling pickups and deliveries while managing inventory through AS400 or similar systems.
• Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining clear communication throughout the supply chain process.
• Support transportation planning efforts by analyzing data related to freight movements, supply chain performance, and logistics operations to identify opportunities for improvement.

Qualifications

• Experience is not needed
• Disposition to learn
• Schedule availability

Pay: $10.00 - $15.00 per hour

Work Location: In person