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Dispatcher (Buses)
Position Details
Position Information
Recruitment/Posting Title
Dispatcher (Buses)
Job Category
AFSCME 1761 (COLT)
Department
Transportation Services UW
Overview
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Dispatcher (Buses) for the Division of Institutional Planning & Operations (IP&O). This position is entrusted with overseeing and directing real-time dispatch coordination for buses and shuttles across multiple routes, ensuring the seamless movement of thousands of students, faculty, staff, and visitors daily.
Among the key duties of this position are the following:
- The Dispatcher (Buses) plays a key role in advancing the university’s mobility goals by ensuring service reliability, safety, and responsiveness under all conditions, regularly communicates with New Brunswick and Piscataway residents to provide detailed transit information; external police departments to assist with emergencies on the buses; public works departments to report road conditions and request emergency repairs; outside transit providers to give directions and coordinate vehicle parking on campus; and to provide operational direction to the transit provider.
- This position utilizes advanced transportation technologies and data systems to drive real-time decision-making, operational efficiency, and proactive service adjustments.
- As the primary liaison between operators, supervisors, road supervisors and support staff, this role ensures unified communication and rapid response to service disruptions, emergencies, and logistical challenges.
- While maintaining uninterrupted, high-quality service delivery that reflects the university’s standards of excellence and compliance with all regulatory requirements.
FLSA
Nonexempt
Grade
17
Salary Details
Minimum Salary
46603.040
Mid Range Salary
54860.940
Maximum Salary
63466.660
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status
Full Time
Working Hours
Standard Hours
40.00
Daily Work Shift
Work Arrangement
Union Description
AFSCME - Local 1761 COLT
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- High school or vocational school education and at least four years of experience in transportation operations, dispatch, or fleet management, with mass transit or university transportation experience.
Certifications/Licenses
- A valid driver’s license with at least two years of driving experience and successful completion of the Rutgers Defensive Driving Course are required.
Required Knowledge, Skills, and Abilities
- The role demands strong management of operations in fast‑paced, time‑sensitive environments.
- Candidates must have solid technical proficiency with AVL/GPS tracking systems, dispatching software, data reporting tools, transit scheduling, fixed‑route planning, and regulatory compliance, along with the ability to coordinate complex service adjustments across departments.
- Excellent verbal and written communication skills, strong customer service, critical thinking, and sound decision‑making are essentia
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
Special Conditions
- Safe Driving Record
Posting Details
Posting Number
26ST0772
Posting Open Date
04/16/2026
Special Instructions to Applicants
Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 4/24/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Rutgers University - New Brunswick
City
New Brunswick
State
NJ
Location Details
New Brunswick, NJ / Piscataway, NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you currently a member of AFSCME 1761 (COLT)?
- Yes
- No
- * Do you have a High school or vocational school education and at least four years of experience in transportation operations, dispatch, or fleet management, with mass transit or university transportation experience?
- Yes
- No
- * Do you have a valid driver’s license with two years driving experience?
- Yes
- No
- * Do you have experience working in a fast-paced, customer service-focused environment?
- Yes
- No
Applicant Documents
Required DocumentsOptional Documents
- Resume/CV
- Cover Letter/Letter of Application
- List of Professional References (contact Info)
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