Dispatcher - ComTrans

BASIC FUNCTION:

The Dispatcher manages all aspects of routing transportation orders to external providers efficiently, ensuring all prior day transportation are assigned to appropriate providers. Manages same day dispatch issues and requests. This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

Starting hourly pay for this position will be $22.00

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required

Experience: 2-4 years experience in routing and dispatch required.

Age: All ComTrans employees must be at least 18 years old.

Graveyard Position

SKILLS, KNOWLEDGE, ABILITIES:

The Dispatcher must be able to:

o Communicate effectively both verbally and written in English.

o Be thoroughly knowledgeable of our all dispatch function (viewed as an expert) including routing, scheduling, mapping, time constraints, and data entry.

o Maintain an organized and efficient work environment.

o Exceptional knowledge of all area streets, address, direction.

o Multi-task, balance workload, and demonstrate good organization skills.

o Work independently with little supervision.

o Be a strong team player.

o Understand customer service internally and externally.

o Utilize information systems and the Microsoft Office suite of Programs.

o Able to quickly learn and become an expert in routing program(s)

o Use sound judgment in making decisions and solving problems.

o Utilize time management skills - prioritizing and planning.

RESPONSIBILITIES:

o The Dispatcher Dispatch Manager/Operations Manager

o Ensure all prior day transports are routed to external providers.

o Process same day and urgent requests, communicating directly with external providers to cover trips.

o Identify recurring transports and attempt to assign to consistent provider.

o Work with provider(s) to resolve trip issues (late, no-shows, etc.)

o Review trips requests for accuracy (address, appointment time, return times, etc., )

o Answer phone calls from customers and communicate with providers to resolve customer issues (ETA’s, no-show, etc.)

o Provide customers with trip confirmations and ETA’s, call providers when necessary.

o Work with providers in providing trip data.

o Conduct preliminary investigation regarding customer complaints by contacting assigned provider.

o Perform data entry as required

o Other duties as assigned.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.