Dispatcher Coordinator

About Docketly:

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor's rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what's possible for the legal services

Job Overview:

We are seeking a highly organized, detail-oriented professional to manage high-volume court hearing coverage through efficient dispatching and real-time coordination. This role is heavily focused on logistics, scheduling, and ensuring seamless attorney coverage, while also supporting client communication and service growth. The ideal candidate thrives in a fast-paced, KPI-driven environment and excels at prioritization, problem-solving, and execution. This position is full-time, remote located in Kentucky.

Key Responsibilities:

Dispatching & Hearing Coverage (Primary Focus)

• Coordinate and dispatch attorneys to cover a high volume of daily court hearings
• Manage real-time scheduling changes, cancellations, and urgent coverage gaps
• Confirm assignments and ensure all hearings are fully staffed and accurate
• Monitor coverage pipelines and proactively resolve conflicts or shortages
• Maintain constant communication with attorneys to ensure timely arrival and completion

Operations & Coordination

• Maintain accurate scheduling data across dispatching and CRM systems
• Track coverage metrics, completion rates, and service quality
• Partner with internal teams (recruiting, operations, client success) to ensure seamless execution
• Identify process inefficiencies and recommend improvements to dispatch workflows

Client Communication & Support

• Serve as a point of contact for client updates related to hearing coverage
• Conduct outbound follow-ups as needed to confirm details or address service needs
• Support client retention through reliable, consistent service delivery

Business Support

• Assist with outbound outreach to support coverage needs and client growth
• Contribute to operational reporting and performance tracking
• Support team initiatives tied to expansion and service optimization

Being a Docketly employee means:

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities

Pay Range: $15.00 to $15.00 an hour

Schedule: Monday through Friday-9:30am-6pm MST